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London is the most demanding private hire market in the UK. Between TfL licensing requirements, congestion and ULEZ charges, airport runs across five terminals, and passengers who expect an app-grade response time on a phone call, the margin for a missed booking is close to zero. Global Taxi Dispatch gives London operators a trained dispatch team that answers in your company's name, around the clock.
Get a quote→Every inbound call is answered in your company's name by a trained dispatcher, usually within a few seconds. Bookings go straight into the dispatch software you already run — iCabbi, Autocab, Cordic, Cab9, Mercury, Ghost, TaxiCaller or an in-house system — so nothing changes for your drivers and there is no migration to manage.
We currently handle over 7,000 bookings a day for more than 37 fleets worldwide. For London operators that means overnight cover, weekend overflow, or full round-the-clock dispatch, scaled to your call volume rather than your payroll.
Heathrow, Gatwick, Stansted, Luton and City each have their own pickup rules, waiting bays and drop-off charges. Our dispatchers are briefed on the ones that affect your fleet, so a passenger asking about terminal pickup points or meet-and-greet gets a confident answer rather than a hold.
Friday and Saturday nights in central London produce call volumes that no in-house team can staff economically all week. We absorb the spike, so your controllers handle the road and we handle the phones.
London fleets live on corporate accounts — law firms, media companies, hotels. Those callers expect a consistent voice and a booking taken without repetition. We hold your account rules and pricing, and treat those calls accordingly.
London operators typically see the sharpest drop in missed calls between 11pm and 4am, when in-house cover is thinnest and demand is still high.
Our dispatchers work to your coverage map and pricing rules. Common London pickup and drop-off areas include:
An in-house dispatcher costs a full salary whether the phone rings twice an hour or forty times, needs cover for holidays and sickness, and takes weeks to train on your systems and local geography. Outsourced dispatch converts that fixed cost into a variable one that tracks actual demand.
The revenue argument is usually simpler than the cost one. A phone that rings out at 2am, or engages during the Friday evening peak, sends that passenger straight to a competitor or a rideshare app — and often permanently. Closing that gap is where outsourced dispatch pays for itself.
Setup is typically under one working day: we map your call scripts, connect to your dispatch platform, run test bookings with you, then switch the line across. There is no long-term contract, and hours can be scaled up or down month to month.
Tell us your fleet size, which dispatch system you run, and the hours you need covered. We will come back with exact pricing within one business day.
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