Taxi dispatch outsourcing and 24/7 call handling for taxi and private hire fleets. Trained dispatch operators and AI booking agents answer your phones, take bookings, and enter them directly into the dispatch software you already run — across the United Kingdom, United States, Australia and Canada.
Global Taxi Dispatch is an outsourced taxi dispatch and call centre partner for taxi, private hire and minicab operators. Every inbound call is answered by a trained dispatcher under your own company name, every booking is entered straight into your dispatch system, and every passenger is handled the way your own staff would handle them. We currently process more than 7,000 bookings a day for over 37 fleets worldwide.
Missed calls are the single biggest source of lost revenue for a taxi firm. A phone that rings out at 2am, or engages during the Friday evening peak, sends that passenger straight to a competitor or a rideshare app. Outsourced dispatch closes that gap without you hiring, training, rota-planning or paying for staff who sit idle during quiet hours.
We work inside the platforms you already use — iCabbi, Autocab, Cordic, Cab9, Mercury, Ghost, TaxiCaller and Limo Anywhere among them — so there is no migration and no new software for your drivers to learn. Whether you run five cars in a single town or several hundred across a region, our operators scale with your call volume rather than your payroll.
Coverage runs 24 hours a day, seven days a week, time-zone matched to whichever market your fleet operates in. Most fleets are live inside a single working day: we map your call scripts, connect your dispatch platform, run test bookings with you, and switch the line over.
Trained on your scripts, working inside your dispatch software, reporting back to you daily.
Outsourced taxi call handling, booking entry and driver support — everything that arrives by phone, handled before it ever reaches your dispatch screen unanswered.
Full outsourced dispatch on your existing platform. Our operators take the booking, enter the job, allocate the nearest available driver and monitor the run through to drop-off — reducing dead mileage and keeping your fleet utilised through peak and off-peak alike.
24/7 taxi call centre support staffed by real people. No voicemail, no engaged tone, no missed fares. Calls are answered in your fleet's name within seconds, and every one is logged and reported back to you daily so you can see exactly what came in.
A dedicated back-office line for drivers and corporate account clients, keeping your main booking number clear for paying passengers. Handles shift queries, job disputes, account bookings, complaints and lost property with a consistent first response.
Cover only the gaps if that suits you better — Friday and Saturday night spillover, bank holidays, and the overnight shifts that are hardest and most expensive to staff in-house. Scale hours up or down month to month with no long-term contract.
Outsourced taxi dispatch and call handling across the United Kingdom, United States, Australia and Canada. We cover major cities and states in each market, with operators time-zone matched to your busiest hours. Hover any location to see the service we run there.
Our dispatchers are trained across the leading UK and US taxi dispatch systems and work inside whichever one your fleet already runs — no migration, no data export, no new software for your drivers. Search below to check yours.
Running something not listed? During onboarding we map our call scripts to whatever platform your fleet uses.
Operators who moved their dispatch and call handling to Global Taxi Dispatch.
Since switching our dispatch to Global Taxi, our missed call rate dropped to practically zero. We're taking about 35% more bookings every weekend without the overhead of hiring local night staff. It's completely taken the stress off managing peak hours.
Partnering with Global Taxi Dispatch was a game-changer for us. Their team handles our overflow and late-night calls seamlessly. Drivers are staying busier, passengers get instant responses, and I finally get to sleep through the night without worrying about dispatch issues.
The transition was effortless, and the ROI was immediate. We saw an instant increase in completed rides within the first month. Having a reliable, professional 24/7 dispatch team behind our brand has allowed us to scale our fleet with complete confidence.
Focus on your fleet while we handle the phones. Round-the-clock support, fewer headaches, more bookings converted.
Outsourcing taxi dispatch is not only a cost decision. An in-house dispatcher costs a salary whether the phone rings once an hour or forty times, needs cover for holiday and sickness, and takes weeks to train on your systems. Outsourced dispatch turns that fixed cost into a variable one that tracks your actual call volume — while giving you round-the-clock coverage no single hire could provide.
Voice agents that answer the phone and take the fare. Chatbots that handle web and WhatsApp bookings. Running alongside our human operators — or on their own, overnight.
An AI agent picks up on the first ring, takes pickup and drop-off details, confirms the fare, and writes the booking straight into your dispatch system. Handles overflow at peak, or covers the whole night shift.
Sits on your website, WhatsApp and Facebook. Quotes fares, takes bookings, answers the questions your phone team repeats fifty times a day — driver ETA, lost property, account queries.
Scripted demo. Your live bot runs on a real model and books into your dispatch system.
Click the mic and speak. It'll ask where you're going, when, and how many of you — then read the booking back. This runs live in your browser, exactly the way it would answer your fleet's phone.
Works best in Chrome, Edge or Safari. Allow microphone access when prompted.
We build on whichever stack suits your fleet — self-hosted open source when you want to own the system outright, or a managed platform when you want it live faster.
The questions fleet owners ask us most before switching to outsourced dispatch.
Pricing depends on your call volume and the hours you need covered, not a flat per-seat fee. Most fleets start with overnight or weekend cover and scale up once they see the booking numbers. Tell us your monthly call volume and dispatch platform and we will send exact figures within one business day.
Yes. Our operators are trained across iCabbi, Autocab, AutoCab365, Cordic, Cab9, Mercury, Ghost, TaxiCaller, Limo Anywhere, DDS Dispatch and others. If your fleet runs an in-house system, we map our call scripts and workflows to it during onboarding. There is no migration and nothing changes for your drivers.
Typical setup is under one working day. We map your call scripts, connect to your dispatch platform, run test bookings with you to check the flow, then switch your line across. Larger fleets with complex account structures may take two to three days.
No. Our dispatchers answer in your fleet's name, follow your greeting and your pricing rules, and work to the policies you set. To the passenger it is simply your booking line.
Yes. We operate across the United Kingdom, United States, Australia and Canada, with 21 US states covered and operators time-zone matched to each market. Many providers claim US coverage but run UK-only teams; ours are staffed to the hours each region actually needs.
AI voice agents answer unlimited simultaneous calls and are ideal for straightforward bookings, overflow and overnight cover. Human dispatchers handle judgement calls: complaints, unusual routes, vulnerable passengers, account disputes. Most fleets run both, with the AI taking first contact and escalating to a person when needed.
Yes. We run a separate driver and account line so shift queries, job disputes, lost property and complaints do not block your main booking number. Everything is logged and reported to you daily.
No long-term lock-in. Hours can be scaled up or down month to month, which is why fleets often start with weekend nights before moving to full coverage.
Tell us your fleet size and which dispatch system you run — we'll come back with pricing within one business day.
Delivery centres in the United Kingdom, United States, South Africa and the Philippines — so your fleet's busiest hours are always someone's core shift, never an overnight skeleton crew.
G4, Maxet House
22 Lansdown Industrial Estate
Gloucester Road, Cheltenham
Gloucestershire, GL51 8PL
1904 Broadway, Ste 314 C
Boulder, CO 80203
United States
Fisheries Drive
Ferndale, Randburg
2875
South Africa
19869 Metro Manila
Philippines
Certified and independently audited. Copies of all certificates are available to clients on request.
